RGT SMART PRODUCTS & SERVICES:

ONLINE ANALYTICAL TOOLS

Autostats (New Vehicle Sales)
Primary platform for the delivery of NAAMSA new vehicle sales statistics including exports of new vehicles from South Africa.

Autostats Lite (New Vehicle Sales)
The number of new vehicles sold in RSA as reported to NAAMSA on a monthly basis including exports of new vehicles from South Africa.

Autoparc (Vehicle Population)
Query the number of vehicles on the road in RSA. These volumes can be queried by numerous vehicle attributes, down to a vehicle model derivative and Licensing District.

Autospecs
Autospecs provide a comprehensive list of new vehicle pricing and specifications covering more that 150 different specifications including; an external picture of the vehicle and vehicle population graphs.

Auto Dealer Performance Evaluation (AutoDPE)
Trend cycle based dealer performance evaluation system providing essential and highly sophisticated analysis in easy to understand graphs accessible on-line.

Auto Market Segment Analyser (AutoMSA)
Access based desktop system. TThe AutoMSA has been developed using Microsoft® Access, and is available in both Access 97, 2000 and XP.

Autoforecast (Industry Forecast Report )
The AutoForecast PDF report is a forecast of the NAAMSA markets (Passenger, LCV, MCV, HCV, XHCV and BUS) by province and NAAMSA segment.

AutoEconomics (Data Charts, Commentary Charts and Eco Indicators Report)
Include more than 280 charts available in 15 categories covering all key aspects of the South African economy, motor industry and new vehicle markets.

AutoPromotions
A searchable up-to-date database of all manufacturer and dealer promotions sourced weekly from the country’s major newspapers.

Autolaunch (Product Report)
AutoLaunch focus on new models/derivatives, facelifts and changes to current models/derivatives launched in the South African market.

CUSTOMER SUPPORT

Customer Satisfaction Studies (CSI)
Full fledged Customer satisfaction measurement follow up programme. Measuring the satisfaction levels of your clients on a daily, weekly and/ or monthly basis. Full on-line reporting available with a 24/7 password secured website accessibility. The CSI system flexible enough to fit extensively different business models.

Dealer Satisfaction Index (DSI)/ Retailer Satisfaction Index (RSI)
Measure the level of satisfaction of Motor Dealers, Petroleum Retailers, Finance House consumers and the Motor Vehicle and Rental Industry. Projects are conducted either monthly, quarterly, bi-annually or annually – according to the customer’s requirements. DSI/ RSI studies provide organisations with an independent platform for lobbying external suppliers as well as internal improvement of their member’s expectations.

The Service Quality Service (SQS) system
The SQS uses SMS, email, Internet and call centre functionality to track, alert, measure and protect your business image and company reputation. The SQS business model is adaptable and currently used by Motor Body Repairers, Motor Dealers, Security Companies and Government Departments. The main aim is to effectively build customer loyalty and to ensure customer retention.

CONSULTING SUPPORT

Strategic Planning
RGT SMART incorporates all of the acquired knowledge over the years to provide a consultative approach to each and every project. We believeStrategic planning is a management tool for organizing the present on the basis of the projections of the desired future.

Product Planning and New Product Development/ Distribution Strategies
High level decision support for new product entries into a variety of markets byutilisingexperience, statistics and a variety of research methodologies.

Training and Knowledge Transfer Support
Highly qualified facilitators presenting a variety of courses on the RGT SMART product line. The training courses are customised to meet client specifications and will empower each clients to do analysis independently.

Property Location Studies
A systematic and scientific approach to company representation and appropriate investment. This involves determining how many customers your company can profitably support in the area based on: Current/ expected market share and penetration; competitive profile and demographic profile of the identified licensing districts; demographic and geographic profiles of the EXISTING clients and Absorption Factors

Vehicle Clinics Static/ Dynamic
After launching a new vehicle onto the market some of our clients evaluate customer experiences to determine improvements and refinements that can be made to follow-up models. Vehicle clinics are also conducted pre launch of the vehicle in the market place. Areas of evaluation include: Specifications, pricing, interior, exterior, features, performance and brand perception.

FORECASTS AND MONITORS

Motor Industry Forecast
Thorough forecast by brand, model and derivative is done using the NAAMSA segments as a base. Seasonality and industry expertise form a considerable part of the forecast.

Demand Price Forecast
A report providing a full comparative analysis on all vehicle price shifts per segment within the South African motor industry. The report is supplemented by illustrated graphs which is perfectly suitable for top line corporate presentations.

Business Confidence Indicator
Constant Monthly, Quarterly, Bi-annual and Annual research being conducted for major Finance Houses and Motor Manufacturers regarding customer satisfaction levels and benchmarking of the trends within the market. This enables immediate corrective action to be taken with specific problem areas noted.

Market Potential Assessment
Studies to determine the social impact of a major investment in Nelson Mandela Bay (Port Elizabeth, Uitenhage and Despatch). This included incorporating a casino as part of a Waterfront Development at the Port Elizabeth Harbour. The objective of this study was to determine the social impact of a major investment in Nelson Mandela Bay (Port Elizabeth, Uitenhage and Despatch).

National Labour Rate Monitor
An annual publication – in interactive electronic format – that allows subscribers to accurately monitor and track retail. Service and warranty labour rates by region, city, manufacturer and dealer group.

MARKET RESEARCH

Qualitative
RGT SMART has experience in the entire process regarding qualitative research. From initial conceptualisation of the research project through to data collection instruments, focus group venues and analysis and interpretation of the data. Techniques include focus groups, in depth interviews, Delphi techniques and participant observation.

Quantitative
RGT SMART has experience in the entire process regarding quantitative research. Data collection methods include Online, Email, SMS, Computer Aided Telephonic, Face to Face. World class systems developed through the years allow RGT SMART to efficiently conduct quantitative research project with the lowest margin of error.

RGT SMART CLIENTS

Banking:
ABSA, GBS, MFC, Nedbank, Standard Bank, SA Reserve Bank, WesBank.

Motor Manufacturers & Importers:
Accordian, BMW, Chrysler, Fiat, Ford, GMSA, Honda, Iveco, Jaguar, Land Rover, Mahindra, Man, Mercedes Benz, Nissan, Peugeot, Renault, Scania, Subaru, Suzuki, Toyota, Volkswagen, Volvo.

Motor Dealers & Dealer Groups:
McCarthy, Barloworld, CMH, Imperial.

Associations:
AIEC, NADA, NAACAM, RMI, SAAMA, SAPIA, SAMBRA, SAVRALA.

Component & Aftermarket Suppliers:
Michelin, Feltex, Navistar, Netstar, Dunlop, Robert Bosch, Bridgestone, Behr, Smiths Manufacturing, Goodyear, Armstrong Hydraulics, Gud Filters, Shatterfruffe, Luk Africa, Control Instruments, SA Canopy Centre, Continental.

Media:
24.Com, Ramsey Parker.